AI voice agents and automation

Phone agents that answer when nobody can, and automations that stop the same job being typed into three different systems. Adelaide based, working worldwide.

Enquire

SA Helicopter, by OH CREATIVE — SA Helicopter

LIV Golf Adelaide, by OH CREATIVE — LIV Golf Adelaide

John Summit, by OH CREATIVE — John Summit

On set in Adelaide, by OH CREATIVE — On set in Adelaide

Social content, by OH CREATIVE — Social content

Brand and website work

Two things, and they solve the same problem: the work lost because nobody was free to do it.

A voice agent answers at seven in the morning and at nine at night, and it answers the fourth caller while you are still talking to the first. An automation stops the same information being retyped.

Voice agents
Call summaries
Quote to invoice
Your existing tools

Your voice agent
Your services, prices, availability and tone.
Every call kept
Transcribed and summarised, not guessed at.
Human handover
It passes the call on rather than trapping anyone.
Mapped to you
Built after we watch how the work actually runs.
Monthly check
That it still fits as the business changes.

01
Find
We start where the time is going.
02
Build
The smallest thing that fixes it, put live.
03
Ownership
You keep the accounts and the numbers.
04
Costs
Platform costs are paid by you, separate from our fee.

Will callers know they are talking to a machine?

Yes, and it says so. An agent that pretends to be a person is a bad experience and in some contexts a legal problem. It is useful because it answers immediately and never forgets to write things down, not because anyone is fooled.

What happens when it cannot help?

It hands over. The agent is built to recognise the edge of what it knows and pass the caller to a person, take a message, or book a call back. Getting that handover right is most of the work.

Is this replacing someone's job?

In the businesses we have built for, it answers the calls nobody was answering: after hours, during a job, while the one person who knows the answer is on another line. If you already have someone covering the phone properly, this is not for you.

What does it cost to run?

There is a build fee and a monthly fee for maintaining it, both stated in the quote. On top of that you pay the platforms directly for the phone number and the usage, which scales with how many calls it takes. We keep that separate so you can always see what went where.